Privacy Policy

Learn how Ditat collects, uses, discloses, and protects information when you visit our website, contact us online, or use the Ditat mobile applications

Last Updated: August 26, 2026
LEGAL

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ditat.com, contact us through our website, request a demo, use our mobile applications, or interact with our services

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, company name, job title, and any message or request you submit through a contact form, demo request, email, phone call, or other communication.

We may also collect certain technical and usage information automatically when you visit our website, including your IP address, browser type, device information, operating system, pages visited, referring website, access times, and general website usage data.

Our website may use cookies and similar technologies to support website functionality, analyze website traffic, improve user experience, and understand how visitors interact with our website.

2. How We Use Information

We may use the information we collect to:

  • Respond to inquiries, demo requests, and support needs
  • Communicate with customers, prospects, and business contacts
  • Provide information about our transportation management software and related services
  • Improve our website, content, services, and user experience
  • Analyze website traffic and website performance
  • Maintain the security and operation of our website and services
  • Comply with legal obligations

If we send marketing communications, you may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

3. Mobile Applications and Location Data

Applies to Ditat Mobile Dispatch

This section applies to our mobile applications, including Ditat Mobile Dispatch, which drivers and other authorized users install on their own devices to receive dispatch assignments, exchange messages, update load status, and scan trip documents.

Location data. The application collects precise location data, including GPS location, from your device. Location data is collected only after you grant location permission on your device, and it is used to:

  • Show your position and load progress to authorized dispatch users at the carrier or brokerage that employs or contracts you
  • Automate arrival, departure, and load status updates so drivers do not have to take check calls
  • Calculate mileage, routing, estimated times of arrival, and detention time
  • Provide shipment tracking and visibility to the customers, brokers, and shippers that company works with, when it chooses to share it
  • Support dispatch records, fuel planning, safety, and troubleshooting

Depending on the features your company has enabled and the permissions you grant, the application may collect location data while it is open and in use and while it is running in the background, so that dispatch and shipment tracking continue while you are driving. You can withdraw location permission at any time in your device settings. Location-based features will not work without it, and your company may require location sharing in order to use its dispatch system.

We do not sell location data, do not use it for advertising, and do not share it with advertising networks or data brokers.

Other information the application collects. In addition to location data, the application may collect:

  • Account information used to identify you in the system operated by your company, such as your name, user or driver identifier, email address, and phone number
  • Messages, status updates, notes, and signatures you send or enter in the application
  • Photos and documents you choose to capture or attach, such as bills of lading, proof of delivery, receipts, and inspection paperwork; camera and file access is used only when you capture or attach a document
  • Device, log, and diagnostic information such as device model, operating system, application version, IP address, crash reports, and usage events

The application may also send push notifications about new assignments and messages. You can turn those off in your device settings.

How this information is shared and retained. Information collected through the application is made available to the carrier, brokerage, or other company whose Ditat system you sign in to, and that company is responsible for how it uses that information. We also use the third-party service providers described in the How We Share Information section to host and operate the application, and we retain information as described in the Data Retention section. We do not sell information collected through our mobile applications.

To request access to, correction of, or deletion of information collected through a mobile application, contact the company that issued your login, or contact us using the details below.

4. Customer Data and Service Provider Role

Ditat provides software and related services to transportation businesses. In some cases, we may process information on behalf of our customers as part of providing those services.

When we process information on behalf of a customer, that customer is responsible for determining how the information is collected and used. If you have questions about information submitted to Ditat by one of our customers, please contact that customer directly.

5. How We Share Information

We do not sell personal information

We may share information with trusted third-party service providers that help us operate our website and business, including hosting providers, analytics providers, email delivery services, CRM systems, marketing support providers, and other business service providers.

We may also disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, users, customers, business operations, or others.

In the event of a merger, acquisition, financing, reorganization, sale of company assets, or similar business transaction, information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

If our website uses analytics or advertising tools, those tools may collect information about your activity on our website and other websites over time.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and support legitimate business operations.

When information is no longer needed, we may delete, de-identify, or securely retain it as required by law or business need.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You may contact us to request access to, correction of, or deletion of the personal information we maintain about you, subject to applicable law.

You may also opt out of marketing emails by using the unsubscribe link in our emails or by contacting us directly.

To make a privacy-related request, please contact us using the information below.

10. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically.

CONTACT

Talk to the Ditat Team

If you have questions about this Privacy Policy or how your information is handled, contact the Ditat team. To learn more about our transportation management software, you can request a personalized demo

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